You should check your trunk reports periodically to make sure your trunks are all up and running and to start analyzing whether you should add or remove any. You should pay attention to the "% ATB" (All trunks busy) columns.

"list bcms trunk (group #)" will list usage by the hour for the last 24 hours for a particular trunk group. Or...

"list measurements trunk-group summary" will give you an overall view of all your trunk groups for yesterday’s peak hour, today’s peak hour or the last hour.

"list measurements trunk-group hourly (group #)" will give you totals for a particular trunk group by hour for the last 24.

To help you analyze whether you have enough trunks or too many, you can download a "Traffic Engineering Tool" otherwise known as a "Call Calculator". The one that Tom uses is www.tcsmgmt.com. You will find that this tool will come in handy for analyzing other reports also, such as number of agents needed and to determine the number of ports and size of disk space needed for your voicemail system. In these reports you will also notice that a lot of the measurements are in "CCS"s. Remember that 36 ccs’s equals 1 hour which equals 1 erlang.

A few other reports to look at once in awhile are:

"list measurement attendant position" and "list measurement attendant group". These will show you number of calls to your attendant consoles during peak hours.

"list measurement tone summary yesterday". This will take a look at your tone detectors, which you need to make a call. Look to see if you had any calls queued or denied. It is only necessary to look at this when you have added phones or lines. You may need an additional tone detector card. This will show you if someone is not receiving a dial tone.

"display events" to troubleshoot vectors. This will list if there is a problem with one of your vectors. It will list which vector and which step is causing you problems.

"list measurement hunt group". This shows you the traffic for your hunt groups. It is especially handy to see the traffic for your voicemail hunt group. Look at the number of queued calls to see how many people had to wait to get into your voicemail system. If you do get people waiting for voicemail, you may want to set it up so it will play a message saying to please wait for the next available voicemail port.

"list measurement blockage pn yesterday". This report is for a multiport environment, one that has EPN’s. You should look at the time-slots column if you feel you are experiencing problems with your link back to the switch. This tells you how many time slots are up and running. The thing to remember is one T1 equals 21 calls, which equals 42 time slots. If your EPN is connected with fiber, it can handle 387 calls, which are 774 time slots. Also look at the two blockage columns. The first one under the TDM will tell you if you have any blockage within your EPN. The second blockage column under PN Link will tell you if you have any blockage between your switch and the EPN. If you have any blockages, you may need to add another T1 or see if one of your circuits may be down.

"list measurement load-balance total yesterday". Check to see if you are having any blockage. When the "time usage" peg counts start getting as high as 8000 to 9000, look at getting help with balancing your cabinets.

"list measurement aca". If you see any "short" calls, which is usually 10 seconds or less, it’s a signal that you may have a possible problem with cut offs.

"list measurement occupancy summary". CP Occ shows you how hard your processor in the switch is working. SM Occ shows you how hard the processor is working on the Maintenance log. If you have too many alarms, of any kind, you are making your processor work too hard. Idle Occ, you do not want below 15.

"list measurement light yesterday". This is the trunk lightly used report. It shows you what trunks have members that were lightly used or not used at all. You may be paying for trunks you do not need.

"list measurement call-summary". Shows the number of calls that were completed, incoming and outbound. It is split up between voice and data (modem) calls. Just interesting to see.

"display errors". Enter 18 in the error code field. This will show you if you have any trunks or stations busied out that you might not know about.

"mark port (port #)". If you have a bad port and you want to make sure that no one uses that port, mark port (port #). It will show up as an already used port. Do a "list mark" and it will show you what ports you have marked as bad.

"list cabinet". Shows me the number of cabinets and carriers that I have.

As far as reports for the Intuity Audix voicemail system, go to "Audix Administration" and look at the following reports:

"list measurements feature day" to look at your daily traffic. Your call answer sessions are those calls that end up in voicemail via a coverage path that directs the call to voicemail. The voicemail sessions are when you go into the voicemail system to retrieve your messages and when you create a message in the voicemail system to send out. The Call answer messages received are the number of messages that were actually left in your mailbox. The difference between the call answer sessions and the call answer messages received and those that hung up instead of leaving you a message.

"list measurements load day" which checks your system disk storage space and your port usage".

If you go exit out from here and go under "Voice System Administration", then select "System Monitor", it will look at all of your voicemail ports real time. You can look here quickly to see if you have any ports that are not working or follow someone on exactly what they are dialing to access messages, if they are having problems.

To be able to read and understand these reports look at your manuals. Lucent has easy to read instructions with a picture of the report and descriptions of each column. If you do not have your manuals on CD’s, you may want to ask for them with your next upgrade instead of the manuals. It makes it very easy to search for a particular problem or question.